Below we have compiled a list
of the most frequently asked questions our Guardians have about caring for
their Beloved Hearts Residency. If your question is not answered below, please
- Maintaining your departed's Beloved Hearts Residency
When you want to care for your departed's Residency, please
go to the Beloved Hearts Guardian area at:
this link is also located on the top navigation links on every page of the site
and at your departed's Residency page towards the bottom of the page. Just
click it to get to the Guardian area.
Once there, type in your Guardian
confirmation number and password. The password is case sensitive, so type it in
exactly as you chose it, then click the button to enter the Guardian
After you enter you can change most anything you would like, you
can not erase the page or destroy anything, so don't worry about trying out new
items. As in the real world, the stone, resident name, dates and general
landscape cannot be changed. You may change the landscape season as
You can add multiple articles and items by clicking the "Show
Images" link below each selection category and clicking on the articles you
would like to add to the residency.
You can also change the flowers,
shrubs, season, memories, epitaph and even add a new photo of your Loved One.
Once you are done selecting your changes scroll down and click the button that
says "Apply My Changes." The screen will refresh showing you the changes you
just made. At this point you are done and the changes made have also been
completed at your Loved One's residency page. You can always reach your Loved
One's residency from the Guardian Area by clicking the link at the top of the
page, just above the residency image.
If you forget your password or
here and you can have your Guardian info emailed to you.
- My loved one died in 1985, can I still create a
Yes, all loved ones that have passed are welcome as a
Beloved Hearts Resident.
- Adding or changing a photo at your Loved One's Guardian
Once you have entered your Beloved's
area, click the "Browse" button located at the "Photo" section to enter
your hard drive and click on the file of your departed's photo, then click
"open". The file location will be placed in the "Photo" text box. Now scroll
down to and click the "Apply My Changes" button. The photo will be placed onto
the residency stone. Photo's need to be in .jpg, .gif, .bmp, .tif, .png, and
.exif file formats.
- I have a photo of my beloved but it is not scanned. Can I
send it to you to be scanned?
Yes, will will scan the photo, place
it at the residency, and send the original back to you. We will also email you
a copy of the scanned photo for your use. Just place the photo along with a
note of your beloved's name and conformation number, and a self addressed and
stamped return envelope in a envelope and send it to:
P.O. Box 714
Cape Canaveral, FL 32920
- I have a new Email address. Should I change it at my
Yes, your registered email address is one of
the only and certinaly easiest way for us to verify your identity if your
request a misplaced confirmation number or password, request help, notify you
when your renewal is due and to send you our quarterly newsletter. At the
Guardian Area you will notice your email address in a text box. Highlight your
current registered email address, delete it and enter your new email address.
You will need to confirm the address by entering it twice. Scroll down and
click the "Apply My Changes" button. Your new registered address will be
registered and updated at your Beloved's residency so you can continue to
receive notes of condolence from friends, family and visitors to the
- Why don't I get ALL the items I asked for when I am
making changes to my Beloved's residency?
If some of your
selections are missing it is because there were too many items selected. This
is to keep residencies from being crowded and to encourage your return to care
for the residency.
I have more than one Loved One at Beloved Hearts, can I
link them together from their Residencies?
If you have more than
one Loved One at Beloved Hearts you will see their name at the Guardian Area
with the ability to link them. Each residency must have the same email address
to link them from the Guardian Area.
- Can I place more than one Loved One at a
Yes, you can have more than one Loved One at a
Residency but the residency program only allows one date on the residency
stone. We would suggest placing the dates of each departed into the epitaph
area to solve the problem. As for photos, if you have separate photos of the
departed either scan and manipulate them in a photo image program to place them
into one photo or you can send them to Beloved Hearts using the same procedure
listed above for scanned photo's and we will do it for you.
- I noticed that on the Residents Index page it lists the
date I created the Residency, but not the day we lost our precious Loved
Yes, that is the way it is set up, we list the day your
Loved One entered Beloved Hearts.com at the Residents Index, not the day of
their passing, which is listed on their Residency stone.
- Where can I go to talk to others who are grieving?
You can visit our Grief Support Center where you
can link to our Grief Support
Forum and the
Support Chat Room.
- How do I renew my Beloved's Residency?:
will receive an email notification about a month before the renewal is due. You
can also renew on-line at any time. When you enter your Loved One's
Area you will see the date the residency is due for renewal with the
opportunity to renew at any time. The renewal will be applied at the end of
your current expiration date so that you receive the full renewal
- How do I find other residencies that are from my home
town/state or that are of the same nationality?
Religious and Nationality search engines are located at the top of each
Resident Index Page. You can search by name,
city/province, state, zip/postal code, religion or nationality.
- I would like to give a Beloved Hearts Residency to my
friend who lost a Loved One, do you have a gift certificate?
have a Beloved Hearts Resident Gift Certificate.
here for complete details.
- How can I place my local Grief Support Center on your
list for donations?:
To submit a Grief Support Center to be
eligible for a donation, visit our
Support Center page. Beloved Hearts selects at random Centers that are in
our database for donations every three months.
- Do you have a way for us to see who you send donations
To view the donations we have made to date
- What are the duties of a volunteer?:
volunteer must have an understanding heart, care about another's loss and the
sorrow they are feeling. An understanding and caring "friend" who will give
support and listen. Volunteers man the Grief Loss Chat Room or volunteer for a
One-on-One chat via email or at a private chat room. To become a volunteer
visit our volunteer sign-up page.
- Can I use any of the Beloved Hearts graphics
If you would like to use any of the Beloved Hearts graphics, you
may obtain permission to do so by Emailing a request to obtain
permission. Using any of the graphics without our permission is a violation of
our copyright, which are filed with the
United States Copyright Office at
the Library of Congress.